Chapter 3: Knowledge & AI 🟡 BETA
Quick reference for all General Bots knowledge and AI capabilities.
Feature Categories
| Category | Key Features |
|---|---|
| Core | Chat, dialogs, sessions, automation |
| AI/LLM | Model integration, knowledge base, context |
| Channels | Web, WhatsApp, Teams, Email, SMS |
| Productivity | Calendar, tasks, drive, mail, meet |
| Data | CRUD, aggregations, file operations |
| HTTP | REST, GraphQL, SOAP, webhooks |
Editions
| Edition | Use Case |
|---|---|
| Minimal | Embedded, IoT |
| Core | General business |
| Standard | Professional teams |
| Enterprise | Large organizations |
Chapter Contents
- Feature Editions - Edition comparison
- Core Features - Platform fundamentals
- Conversation Management - Dialog flows
- AI and LLM - AI integration
- Knowledge Base - RAG patterns
- Automation - Scheduled tasks
- Email Integration - Email features
- Storage and Data - Data persistence
- Multi-Channel Support - Communication channels
- Retrieval and RAG - The six retrieval modes and how they work
- Memory Management - Context handling
- Multi-Agent - Agent coordination
See Also
- BASIC Reference - Scripting
- Configuration - Settings